Manage media for Cues

Upload accepted browser media

1. Turn on Overlays.
2. Select the channel.
3. Open Media at /overlays#media.
4. Enter a clear Media name.
5. Drag one accepted file onto the Media file area.
6. Alternatively, use the file picker.
7. Wait for the upload result.
8. Check that the saved file appears under Saved media.
9. Open Cues.
10. Add Uploaded media.
11. Select the saved name.

• Upload private channel media.
• Preview saved files.
• Repair the assets that reusable Cues use.
• Accepted upload: an image file.
• Accepted upload: an audio file.
• Accepted upload: a video file.

Saved media

• Before you assign a saved image to a live Cue, preview it.
• Before you assign saved audio to a live Cue, preview it.
• Before you assign saved video to a live Cue, preview it.
• Replace file keeps the saved media item and updates its content for future playback. Test every Cue that depends on it before you go live.
• Delete only after you check dependent Cues. A Cue does not silently substitute another file when its selected media is unavailable.

Recover an upload or playback failure

• If the file is unsupported, select one supported replacement:
• Supported replacement: an ordinary browser-supported image file.
• Supported replacement: an ordinary browser-supported audio file.
• Supported replacement: an ordinary browser-supported video file.
• Do not rename an incompatible file.
• If storage is full, delete unused media or replace a large file with a smaller browser-ready version. Upload once.
• If an upload stops before completion, keep the original file.
• Reload the page.
• Before you retry, check whether a saved item exists.
• If a Cue cannot play the file, preview the saved media.
• Replace a damaged or unsupported file.
• Save the dependent Cue.
• Test it again.
• If the Media page is unavailable, restore Overlays in Channel setup. Saved media remains while the feature is off.